Customer Reviews
We bought a Bronco Sport Badlands and it was a pleasure working with Greg, Billy, and all the staff at Palm Springs Motors. The current employee pricing promotion streamlined the buying process and Greg was extremely helpful in facilitating the vehicle purchase. He also took the time to thoroughly explain all the features and options on the vehicle so we could fully enjoy our new car. They have a great team at Plam Springs Motors!
I found Palm Springs Motors on the internet while shopping for a new Aviator. Thier price caught my eye so I contacted them. We live out of state and dealing with them was extremly easy. Raul was our sales person and he was great. We negotiated a price that included a trade. The final price was very fair and we took the plunge. Every detail went very smooth and would recommend them to anyone looking for a great deal.
staff was very helpful and considerate . from beginning to end these guys at palm springs ford were outstanding.. and i love my new ford escape
Thank you Juan Baez for your exceptional service! My experience was very pleasant, quick and easy!
Greg Hartshorne was very friendly and professional. The negations were collaborative with good follow-up
Always friendly and efficient. Sales and service are top notch. I have bought three Lincolns there and have been satisfied with the experience.
Great experience, great customer service, friendly staff, accommodating. Honest service. Speedy process. I would recommend purchasing from this dealer
Review for Ford Palm Springs Service Department
Generally speaking, the service personnel at Ford Palm Springs have always been friendly, professional, respectful, and helpful. However, my recent experience with a warranty repair on my 2022 Ford Maverick’s transmission left me disappointed.
After a little over a week, the paperwork for a courtesy vehicle was being finalized, and a Ford Bronco was brought out for me to use. I thought this was a very nice gesture. However, as the process was being completed, the Bronco was suddenly pulled away and replaced with a Ford Escape. The staff member informed me that ... Read More DealerRater - Dec 28, 2024
Absolutely phenomenal service I have never bought a car locally in valley just because I’ve never felt comfortable or gotten the service and I feel demands to have such a large purchase not here at Palm Springs motors. They took care of me made me feel comfortable. Walk me through the whole Vehicle Leasing process answered all my questions once I was done there. I’ve never felt so happy to get into a new vehicle phenomenal service phenomenal dealership.
The Sailles person John was a first class representative of the dealership and worked with us to get the deal we were hopping for.
Cody D was amazing in helping us purchase a vehicle without being on site at the dealership. Cody's entire team and the dealership made the experience the best I've had when purchasing vehicle. They were very efficient, fast, and transparent and knowledgeable. Thank you!!
Local Ford dealership. Easy to work with on vehicle purchases. Carlos in sales was excellent.
Ok , just went to drop off my sister's car Very courteous
Rick Freeze, Mike Beatty, and John Bruno did a great job taking care of us with our Lincoln Navigator L. Thank you.
The salesperson was personable and knowledgeable. He knew his cars. We bought an EV which was new to us but he walked us through the process. Our salesperson was available after the sale. We never felt abandoned. We are enjoying our new Mach E and car is a dream.
I went in to look at a car with no intention to buy and was still treated like a high end customer. They're here to help you, not sell you.
It was the first time buying a new car without my husband. I didn’t feel pressured. Everyone was kind. A deal was struck. I’m loving my new Corsair. It was cleaned up and full of gas and electric charge. Thanks guys
First time into this dealership and not my last one. The team was very helpful. Joseph Thomas took me on a test drive. It was nice to see someone actually looking to service you before selling and talking all my needs into consideration. When shopping for a new car contact Joseph.
Great business and great people. I visited this located for the first time and was paired with DaShon. He was super helpful from the beginning to end. There was a price discrepancy, and Ford honored the lower price, which I was surprised by. Top notch work quality, top notch friendly staff. You've made a lifelong customer out of me. Thank you for reminding me that car service can be painless and pleasant!
Thank you to Stefanie McCoy for suggesting I come down! I only went to test drives a few and see what my options were and ended up coming home with a brand new vehicle!
Great service department! Marlena was awesome to deal with very understanding of my concerns. Fast service with a smile. Thank you!
I am giving Palm Springs Ford four stars for their service. I took my car there for a recall issue and they took care of it. The only reason why they get four stars instead of five is because they were super busy and I had to wait a while just to check in and I did have an appointment. Shout out to Mr. Duarte. He did an excellent job making sure my car got serviced and washed in a reasonable amount of time. Thank you.
PALM SPRINGS LINCOLN servuce department was great. Aaron provided us with excellent customer service above & beyond our expectations.
Great service department
The sales person was really nice and friendly. But there banks are not the greatest when it comes to financial deals. But other then that great inventory and great customer service
Being new to not only the US, but to Palm Springs I was in a less than favourable position to purchase a car. I was upfront with my limitations and Jose still went above and beyond to help me out. He took the time to wander the lot with me and show me every possible option they had. His care and service was genuine and even went so far as to follow up and ensure we were taken care of. TOP NOTCH!
Outstanding Service! My 2016 Ford Edge needed the 100,000 mile service. Adrian M. was my service advisor. He was attentive, transparent and kept me informed all through the process. From drop off, (complementary shuttle both ways) to pick up the experience was a perfect . Pricing was very fair. Job was done by the promised time. Well done Palm Springs Motors!
Excellent smooth service, and Ray got me into a Mustang Mach-E with the best deal, I can’t even tell you! I live in LA and my car was delivered to my door the very next morning. 10 out of 10 no notes.
I negotiated a price ahead of time and there was a miscommunication on the dealer's side. On the XLT Maverick, they have a $10k markup and $2k in options that not worth it and cannot be removed (door guards, int/ext protectant, thief-not actual alarm, and nitro for tires). It took me 1.5 hours to get out there just to find out they didn't want to honor the 3k markup because they wanted 5k (no matter what) using the xx options as leverage. Roy and I spoke and I cannot prove either side since nothing was clearly laid out (... Read More DealerRater - Feb 6, 2024
I arrived from Canada with a stuck passenger front seat belt. Popped in they fixed it. So much easier than dealing directly with Lincoln
I have been with PS Motors for many years now and have always found the staff and service to be exceptional. It’s truly rare today to find good, caring and professional customer service, but I have always found this to be true at PS Motors. Rick, Daniel and the entire staff know how to treat their customers and I am grateful! Thank you! You guys rock!
Honestly, I'm a little disappointed with the service here. I purchased my Bronco in San Diego and relocated to the valley a year later. My old dealership completely took care of me and any concerns with maintenance, mind you I have an extended package. I came in for routine service that should have only taken a day. THEY KEPT MY CAR FOR OVER A WEEK, and then refused to give me a loaner car. To make matters worse, they ripped out my grille, completely ruining some of my after-market grille lightening. I would maybe buy a car here because ... Read More Google - Nov 16, 2023
Showed me what Lariat was on the lot. Very helpful in seeing the size and getting a feel for this small pickup.
Very good
I’ve never did a review so I hope I’m doing it right. I’m Not being rude but I’m not a person to have time to write one. BUT!!!! With the experience I had at this dealership is one to share. I would love to share the whole experience but I’m sure there’s a space limit here,I’ll keep it short. I walk in Knowing nothing, I mean nothing But I knew I needed help bad. I’ve bought my ford f-150 in 2006
17 years I had my baby my love. But With gas price ... Read More Google - Oct 27, 2023
5 Stars is unfair for a rating! Ignacio in service is 100% top notch and willing to help. I am from a different Ford dealer and one of my customers are broke down in his neck of the woods. Not only did he call me back quickly, but made arrangements to help my customer to get back on the road in timely manner. He gives "Built Ford Proud" a true meaning and is an amazing person. Thanks Palm Springs Ford for being a great part of the Ford family and helping in emergency situations!
Great staff
My salesman, Joe Mesa, was great! I was unsure which vehicle I wanted but he was patient and listened to my concerns and desires in a vehicle. He was never pushy and we had fun test driving a couple options. During the negotiations, the finance manager, Raymund, did his job well to keep the numbers in their favor but also accommodate my concerns in monthly pricing and down payments. Overall, good experience and we will continue to direct friends and family to their lot (this is our third car from them so far). Thank you guys for helping me find ... Read More Google - Sep 22, 2023
When I took Driver's Ed in the 80s, the instructor had a Bronco Sport. I loved driving it, and from that point on, I knew I had to have one. 36 years later... after a year of supply chain delays and my own work and distance (I live an hour away) getting in the way, my sales angel, Joe Mesa, finally found the right truck in the right color and the right deal! Joe was so patient and wonderful. He's also been amazing with my follow up questions. I got my beautiful Cactus Grey Bronco Sport... and made a ... Read More Google - Sep 21, 2023
Roy in sales is just “The Bee’s knee’s”, He was able to meet my budget needs as a single dad and even went out of his way to help me with my selection. Mike his manager was just as helpful, he gave me a range of options that met my budget needs and made everything a “Stress-Free” environment, He explained every plan and choice available to me. Lastly Adrian in finance help me finalize all my paperwork and explained the process to me in a manner that made me feel valued and respected. I’ve dealt with many ... Read More Google - Sep 19, 2023
Bought a 2022 lincoln nautilus in july from them...still new untitiled...Clarence Davis...was great to work with...very knowledgable...been in the business a long time...i basically bought the car there because of him...worked a reasonable deal...the car is a black label very nice twin turbo, leather, etc...the finance guy was a problem, but clarence straightened out...
Great place!
Lisa did very well, keeping me posted during the whole process. Continue the good job 👍
This place was great. Great people to work with. Made the buying process enjoyable.
Best service ever!
In my 25 + years as a customer I have never been disappointed with PS Motors.
Work was completed on time and explained well.
Excellent service at Ford, a special thank you goes to George for exceptional customer service 👍
Good work quickly and competently performed on a 2005 Mazda 3.
Very complete and excellent quality service.
Prompt, friendly, efficient
I have always had really good service in both buying 2 cars here and having service for 9 years on my cars for maintenance and repairs. We have been customers here since moving to the desert
Body shop did great work but whoever washed the outside and cleaned the inside must be a miracle worker my 2013 Fusion Hybrid was dirty they did a fabulous job I hate to drive it and get it dirty !! Thank You for everything you did to make it look showroom new !
Marlena the service representative was helpful from beginning to end. She thoroughly explained the services I was requesting for my car and offered the best package solutions. She followed up with a call when my car was ready and delivered as promised.
Excellent service, always go above and beyond in being on time and accommodating.
Marlena service rep was extremely helpful she tried to help me out because I couldn't afford the repair. BRAVO Marlena 👏 THANKS hope to see you soon
My regular service coordinator was on vacation but Lisa stepped in and made servicing my car a totally satisfying experience. Everything was take care of down to a complimentary wash and it happened quickly. Thanks Lisa.
Superior service, communication, and professional personnel.
Excellent experience
I always have my car serviced at Palm Springs Ford. Nick Thron is who I go to and am very happy with the service. Just had my air conditioning fixed had a leak and they never up sell with things that aren’t needed. I really appreciate that I am never taken advantage of being a women. My brother bought me the car there new in 2014 and have been going there ever since for all my service! Hoping Nick never leaves he’s been there along time and a main reason I go!
They worked hard to get my transmission replaced with my extended warranty! Thanks.
Yes,I only need to write two word Great Dealership. Maybe five, Great. Great, Greater.
The staff is very courteous and helpful and they complete the work in a timely and accurate fashion.
They were able to give me services even when my appointment was for the next day but for and emergency I needed to be done before .! They were super helpful and nice ..!
Everything from my salesman, Chase to the financing department was unexpectedly easy. Of course there was a bit of haggling, but it wasn't bad. They were polite and I walked away happy.
I took my Avaitor in for service and was completely satisfied. My service rep, (Jennifer) was very professional and friendly. Steve W
Great people very helpful. We are always extremely grateful of all the help we receive from Palm Springs Ford!!! Thank you 🙏
I recently took my 2016 Ford Focus into Palm Springs Ford for an oil change and tire rotation. Mr. Ronnie Bailey assisted me and informed me that there were some routine maintenance items on my car that were overdue. He then provided me with a list of these items and an estimate of the cost. We set a date for the Dealership to pick up the car and do the maintenance. Unfortunately, during the routine maintenance they found some worn-out bushings which added to the cost of the repairs and to the length of time they had the car.
When I ... Read More Google - Jul 25, 2023
Grease on the upholstery and paint work. Overpriced service and parts. No wash. Problem was fixed.
The gang at Palm springs Motors has came thru for us twice this year. Roy did an excellent job of keeping us informed as to the progress of our new build. The delivery process was easy and positive. Definitely recommend them if you are looking for a new or used vehicle.
Marlena and the team keep me updated and informed every step of the way. You cannot ask for more than that. Great customer service.
Palm Springs Ford is an Awesome dealership with friendly staff!! I would highly recommend them!
Service was smooth and professional. Liked the loaner car delivery and car pickup. Wash job was excellent. Service advisor George was very helpful.
Salesman was courteous, friendly, and very knowledgeable about the vehicle we purchased. Finance manager was prompt and very efficient. An overall great ,easy experience!
I had the best experience purchasing my bronco at Palm Springs Motors! Joey Z helped me through the process, and made my car buying experience a breeze. I couldn’t recommend them more if you’re in search of a new car.
Once again this summer had to take my 2013 and getting older Ford Escape in for engine service, acne once again Ronnie Bailey was my service contact. Ronnie again did an excellent job getting the job done in an efficient and trusting manner. The Escape, which is old but still a great vehicle, is back on the road. Thank you Ronnie and Ford PS Motors for great service!
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Where is the NEGATIVE 5? Consumer Beware! I have never felt like I needed to leave such a review for any business. But in this case, I will never bring my car back to Palm Spring Ford (aka Palm Springs Motors) for service. My check engine light came on and I took it in to figure out why the light was on. After several days in their possession, I was told it was an issue with emissions. I was originally quoted $198, but after several days, I was requoted close to $800. During this time, they also found there were 2 recalls that needed ... Read More DealerRater - Jul 13, 2023
Nick Thron makes every experience for our fleet a great one!
Great staff, nice service Area waiting room, I appreciated the shuttle service to the gym while they worked on my car!
Too far away from where I live. It is too hot there. The salesperson was much too aggressive.
Great Job - Quick and thorough service. Thanks Palm Springs Ford!
Alex was professional and personable. Easy to talk to. Not pushy. Took time to answer questions and if he didn’t know the answer he got details to help us understand the vehicle. Never been to Palm Springs Ford - would totally recommend Alex.
I have now purchased two vehicles from palm springs motors and have had an amazing car buying experience! Salesman Jose Mesa is a great honest dude and always made me feel confident and comfortable while purchasing a vehicle! 5 STARS !
George was very helpful with all my concerns 👍
We got a great deal! Very professional staff, in all areas.
I had a great experience buying a new Bronco at this dealership.
Good prompt service Recommendations for future repairs welcome,but very expensive
A discussion on a bill took place. Both Ford employees in the Service Dept listened attentively. A final conclusion took place to my satisfaction. Great customer service.
Easy drop off. Service technician knowledgeable. Great service overall. I keep coming back because I trust that my vehicle is being well maintained.
Fast service
Vera and the technician that worked on my transmission took special interest in my concerns and resolved the problem.