Palm Springs ford has exceptional service and production flow. You follow the arrows into their covered drop off location. A person meets you at your car, checks you in, and you finalize what you want done just a few steps away. The operational flow process is superb. Nonetheless, I gave them fours stars because the price. You will pay a premium on labor and parts. I don't normally go to Ford, I have a much cheaper mechanic. However, in larger projects like A/C repair, transmission, or engine diagnostics, I trust Ford will back their craftsmanship. When it comes ...
As always, a great experience.. Friendly, quick and to the point.. Love that they are open on a Saturday, made the day even better.. Thank you!!!
Comfy waiting area, nice staff!
They are the best in town. Very helpful and efficient!
Awesome service! Will be back.
My sales person Robert Shearer and his support team was excellent to work with. They made sure my purchase went smooth and Robert has made sure that I'm happy with my purchase. He represents the dealership well and would recommend if your in the market for a car Robert would be an excellent choice to work with.
very efficient service.
George was the representative whom attended me from start to end, he was very kind and highly knowledgeable, our experience was delightful and will definitely give our business to him moving forward! Thank you George Keith!
Daryl O. does a great job of taking care of my Navigator. I like how he does thorough service review with me when I drop it off, I really appreciate the extra effort.
I have used Palm Springs Ford twice for service on my F-150 and this last time had some recalls taken care of. My service writer Denece was the best you could ask for. The truck was returned to me in the best shape and had been washed. What more could a customer ask for. Jerry Hubbard
I'm interested in getting a car and I'm very close in walking distance of Palm springs Ford and I had spoken to someone online who was very Helpful his name was Ben Villarreal , who properly directed me to another gentleman who could assist me better Who was Bradley , but when I walked up to the Lincoln side of the dealership I was greeted by a gentleman right away and he was very polite as I asked for Mr.Bradley he told me I'll go and look for him with out any hesitation . Then I was properly invited ...
Awesome people thank u...
We needed to bring in our 2013 Fusion for a Recall Inspection, and all of the services previously performed were found to be in order. In addition, the Service Consultant, George Keith, was most helpful, courteous, and informative. Altogether, another very pleasant experience as is the norm with this Dealership!
I had an unexpected leak in a drive shaft seal while on the road. This is the best dealership experience I have ever had! George “Tigger the Tiger” Kept me up to date at exactly the right times as they fixed the issue. I was impressed by time spent in the the waiting room. I guess it is a Palm Springs thing.
George checked me in for my 60,000 tune up. Ehen i realized i forgot my phone and my wallet when I rushed out in the morning, george took care oof mr, getting me where i needed to go. Now I have my phone, wallet and a tuned up Lincoln!
Always have a great experience at palm springs motors. You can always count on some laughs when George is helping you. Thanks guys
The service department was very helpful. Usually quiet easy to schedule maintainance with them and they’ve always been on time. This last service was expensive but I needed new tires and was able to buy them it wasn’t to bad.
Wally in Service, was friendly, quick, deliver on time, and ALL AROUND Great Experience. This will influence where I buy my next car.
Great service, happy with everything.
Awesome service. Great Lounge. Will be back.
Everyone is very professional at Palm Springs Motors. They have always helped me lease my Lincolns. The MKZ Hybrid is a great car!
We purchased our Ford and were very satisfied with the process. As we have serviced tge vehicle we were happy until our check engine light came on and we took the car in immediately next day at 7am. We feel that 8 1/2 hours was too long a wait to get the car back. Your website sats 1/2 hour to replace a thermostat. The driver assigned to pick us up got lost and called us for directions.
Had a service done on my new car, service was fast and staff were very friendly.
I've always had good service here It's very easy to get an oil change. They have a shuttle that will take you back home and pick you back up when your car is ready
Service writer George Keith is a joy to work with. Great sense of humor, wonderful personality, and has a great sense of customer service. 10 stars for George!!!
Well equipped and large service department to properly maintain your vehicle. More than one customer lounge area to accommodate you while you wait for service of your vehicle.
The service advisor is great and he has always been great. He is the reason that I bring our cars to the dealership for service. Ken
The process of purchasing a new vehicle was seamless and professional, thanks to the efforts of our sales person, Roy H. Many thanks to him and the support staff that support the sales process.
Everyone is very professional and friendly. I appreciated the offer to wash my car before I picked it up. I liked being able to make the appointment online.
My name is Michael and I’ve been driving Ford pickups for the past 20 years. Initially it was a Sport trac and now for the past nine years a 5 liter F-150 Lariat. I’m fairly sure that those sales people at the time did a fine job .....after all they both closed the deal. But, I met them each just the one time so I don’t think it was the sales experience that makes me a loyal customer. I think you already can guess where I’m headed. For the entire time I’ve owned my trucks I’ve ...
My Ford Escape's battery died with a year and half left on the warranty. Ignacio took care of it no problem. My wife and I have been coming to Palm Springs Motors since 2012, and their outstanding customer service is why we continue to come back. We have purchased our last three vehicles from PSM, and will continue to do so.
We had a great experience. Alex found the car we wanted and had it hear the next day. I would recommend Palm Springs Motors.
Ibriham at the Quick Lane Department was wonderful - together we reviewed what we thought was the problem. He offered us an uber drive but we just went and had breakfast. He called us with what was the problem and had his technicians on it immediately. All was done in a timely manner and he was so reassuring. A very capable person and took such good care of us. Thank you for fixing our car.
Great car and great service
I've had good luck trusting the mechanics and advisors here.
We had an excellent experience at the Cathedral City Quick Lane and recommend them without hesitation! We had an oil change service and thorough inspection performed on our vehicle and an issue was discovered that could have been very bad if not detected. We were able to come in soon after and have a repair done. We were incredibly happy with the exceptional assistance offered by Ibrahim and staff. It’s a rare experience to have such attentive and sincerely caring service, including a very gracious follow up call. We are happy campers and will return to Fast Lane for ...
My serve was assigned to me is Ignacio is very professional employee is easy to communication and very helping for processing my service of my car
Great customer service!
I went in Tuesday morning to get my car service and was great by a very nice gentleman named Darly Ostrovsky. I got there about 7:20 and he asked if I had an appt and I said we I don’t think so. He said no problem and and I said I hope it doesn’t take long and he said let’s see what we can do for you. I was out of there by 8:30. He was very nice and has great customer service. Thank you Darly for your great service. Ester Ruiz
Just bought a used car from them and could not have been happier from the help and how quick they had gotten us in and out. Alex and Clarence we're great to work with.
Very happy with the service and parts side of the house. Haven't dealt with sales. Very professional and friendly. Love the outdoors waiting area. Washed my truck when they were done!
Accurate and efficient. What more can you say?? Always so friendly and tells me exactly what I need and when. Thank you so very much
The appointment was easy to make. The service was excellent and my truck was presented to me washed and all paper mats picked up and properly disposed.
Excellent service department! I hadn't been to Palm Springs Motors (Ford) for several years due to my then location and serviced my vehicle at a sister dealership. However, I recently moved and chose to use PS Motors. George at Ford service was very kind and helpful, and followed through with my service needs. The customer waiting room was spotless and restrooms squeaky clean. I highly recommend this dealership.
Ishmael, Rafael & Enrique from Service were so good to work with. They were friendly and professional.
Firstly, there are not many car Palm Springs Ford I would grant a 4 star rating to. I went to purchased a new with no haggling, agreed pricing and quick processing. I was serviced by Jorge whom I highly recommend. I would certainly recommend this place to others.
Palm Springs Motors is the best. Roy Hoffman in Sales is absolutely amazing. I went to him 2 years ago thinking there probably wasn’t a chance I’d leave with a car but he said he could help me and he did! I only qualified for a Fiesta but it was NEW and RELIABLE!! Now 2 years later I just purchased my second car through Roy, a Ford Fusion and I absolutely love it 😍 I will never go anywhere else!!! If you’re looking to purchase a car, I highly recommend you go to Palm Springs Ford and ask for Roy ...
Would have given 5 stars but when I originally called the gentleman told me no one would be able to look at my car for at least 1 week, which led me to reaching out to other places. Ultimately this was my only option. Luckily they were able to look at it that day and i had my car back the next. Could've saved me some stress
F150 King Ranch - radio not working, lane camera not working - all resolved. Excellent service from Nanfer Garcia. Highly recommend!
Needed a turn signal bulb replaced on our 2002 T-Bird. Made an appointment and was only charged for the part. AND they washed the car! All done in less than an hour. Great service, they have handled all maintenance issues successfully plus a great deal on new tires.
(Translated by Google) Whenever I come I find excellent customer service from each of their employees (Original) Siempre que vengo encuentro una excelente atención al cliente de cada uno de sus empleados
Five stars for the professional operation at Palm Springs Ford. I bought a used Nissan Frontier from Alexander. He was well-informed, helpful and honest ... all essential for closing the deal.
From checking 5 different dealerships on an 2020 F250 Palm Springs Ford had the Best Deal and the Nicest People.. THANK YOU CLARENCE
Great service as usual. Wally takes care of our needs, very professional. I wouldn't take my Ranger anywhere else.
In and out
Palm springs motors is very professional dealing with both sales and service. They definitely put the customer first in our experience. we recently bought a used car and had an issue with the car when leaving, but PSM immediately took care of us without hesitation. Sales stands behind what they sell I was impressed. (Thanks Jose, Izzy and management) Service is also very professional and treats customers like they really matter from the time they had the vehicle to arranging a ride and completing the work. Thanks Nanfer and Wally. Everything about PSM was positive in our experience. We definitely ...
Palm Springs motors is highly professional and stand behind what they sell. We recently purchased a used vehicle and had some issues after leaving the lot. Immediately PSM took care of the issue with no hesitation. They are highly reputable and in our experience definitely put the customer first. Sales was very professional (Thank you Jose and management ) you to Izzy. They stand behind what they sell. Service was also very professional and diligent. Thanks to Nanfer and Wally.
This weekend my husband and I were looking for a new car. We stopped by Palm Springs Dealership. Morio Licea was the the one that came to us. He said it was his 2nd day there. He was very helpful,kind, and ready to get us what we wanted. We not only bought our car but our son also bought a car. So very happy with Mr. Licea and the Finance Gentleman. Thank you again for a great experience. Kit & Terrina Blessing
My wife and I recently purchased an SUV from Alex Alvarez for the 2nd time and 3rd car from Palm Springs Motors. We could not be happier with the customer service provided and his attention to detail. Alex alongside Mike Beaty worked hard to make sure that my wife got exactly the car she was looking for and I got the best deal anyone could ask for . We will be coming to Alex for all future purchases and will definetely be recommending him to all our friends!
I've always been pleased and treated well by PS Motors for my Mustang. I do not hesitate to have them service my vehicle.
I’ve been a customer at Palm Springs Ford since I’ve lived in the desert, roughly 6.5 years. I’ve had an almost perfect record of excellent service from them, and would Highly recommend them to anyone . Nick always goes above and beyond to accomodate me and gives me top notch service!
Just purchased a used 2018 Kia Soul + 1 Million edition. The transaction was smooth, everything done online and over the phone, they even delivered the car and picked up the trade. This was especially appreciated during the pandemic. And a shout out to Joey Zamora in internet sales.
Joey Z., Internet Sales, at Palm Springs Motors, provided us with a seamless and pleasant experience. The attention and care provided post purchase has been equally exceptional.
I just bought a new Mazda CX-5 and could not have had a better experience.
(Translated by Google) Very friendly service. Would have liked to have done a deal. (Original) Sehr freundliche Bedienung. Hätte gern ein Geschäft gemacht.
Friendly, clean, and organized. Thank you Ford be being a covid-19 essential and being there for the community.
Have been a customer of Palm Springs Motors for over 8 years. Always a good experience, and Wally, the customer rep, is very responsive and pro active. Employees like Wally give me confidence that my car is in good hands.
Excellent service and very timely
First rate operation. Ben Villarreal was super helpful. Get the best deals at Palm Springs Ford!
There is no other place to take a car then the PS Ford dealership. Whether it is for service or a new car, I always know it will be done right the first time and that I am getting a good deal.
Ben gave outstanding service and follow-up. He really knows his stuff! Ford has the best deals on trucks. I will buy from them again.
Everyone was very polite and helpful. It was a great experience with no pressure especially Raul.He was very knowledgeable and work with us to find the right car. We will definitely come back here for our next purchase!
I highly recommend Palm Springs Motors. Great sales team, especially Alex. They were very courteous, accommodating, and kind and made the experience completely painless. I got the exact car that I wanted and will be recommending them to my friends and family. Thank you Palm Springs Motors and Alex for making this such a great experience!
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